Useful Links & Contact Information

Useful Links & Contact Information
Onecall is one number for all adult social care, children’s services and community health enquiries in Northumberland, helping the most vulnerable people to keep safe and well 24-7.

Onecall brings together staff from Northumberland County Council’s adult social care and children’s services and partners in Northumbria Police.

When do I use it?
Onecall aims to help the most vulnerable people to keep safe and well 24 -7.
For example if you need help with:
•    Living safely and independently at home
•    Looking after someone who is ill or disabled
•    Caring for a child or young person
•    Family support if you are concerned about a child or young person
•    Reporting abuse or neglect of a child or adult
•    Finding alternatives if you can’t live at home
•    Recovering from an illness or injury at home

Contact - Telephone: 01670 536 400/Email: onecall@northumberland.gov.uk 


CYPS (Children & Young People's Service)
The Children and Young People’s Service provides a single service to all children and young people aged 0-18 years living in Northumberland who present with mental health difficulties. This includes children and young people who may have learning difficulties and those living in a range of difficult and challenging circumstances.
Contact -  Telephone: 01670 502700/ Email: NorthumberlandCYPS@cntw.nhs.uk
Direct Payments

Direct payments are local council payments available for anyone who has been assessed as needing help from social services. You are normally eligible for them if you are a carer aged 16 or over. Find out more at: northumberland.gov.uk


Disability Living Allowance for Children and Personal Independence Payment

Disability Living Allowance (DLA) for children is a tax-free benefit for disabled children (under 16) and Personal Independence Payment(PIP) is replacing (DLA) for people with a long-term health condition or disability aged 16 to 64. Find out more at: direct.gov.uk 



The Toby Henderson Trust

The Toby Henderson Trust (TTHT) is an independently funded charity supporting autistic children, young people and adults, their families and carers in the North East of England. 

They provide relevant, appropriate and accessible support for autistic young people from two years into adulthood, whilst also empowering parents, families and carers by sharing knowledge, experience and understanding.  Toby Henderson Trust acknowledge that yours or your child’s situation is unique and encourage you to contact them to discuss how they can offer individual support. https://www.ttht.co.uk/


 Northumberland Autism Society


"Our branch was set up in 2016 and since then we've been supporting autistic children, young people and adults, as well as their families.

We are a welcoming group of parents and carers all with a link to autism, spread over the generations. As well as regular meetings and talks, we also run forest schools and occasional outings. Our main remit is for parents not to feel isolated either pre or post diagnosis – meeting people in a similar position can be empowering. We also signpost to other activities happening in the area."




Useful Links & Contact Information

Max Card

The Max Card is a discount card for foster families and families of children with additional needs. Families simply show their Max Card upon entry to a venue in order to obtain free or discounted admission.


Please contact southeastlocalityadmin@northumberland.gov.uk to apply for a Max Card.



Northumberland Information, Advice and Support Service 
We are a free, confidential and impartial service for children and young people (up to 25 years) with special educational needs or disabilities (SEND), and their parents and carers.

The information, advice and support provided by the service covers the full range of education, health and social care as defined in the SEND Code of Practice 2015.  The service is run at 'arm's length' from the Local Authority.

The support the service can offer includes:


  • Providing a listening ear and practical advice and support with understanding the SEND 'system'.
  • Information on a range of SEND topics.
  • Support with preparing for meetings.
  • Help with exploring the options for a child/young person's SEND provision.
  • Signposting to other services and groups, including parents group, youth forums and national helplines.
  • Support for individual children, young people and their parents that empowers them to express their views and wishes and helps them to understand and exercise their rights in matters including SEN processes, exclusion, complaints and SEND appeals.
  • Training for parents, children and young people, and professionals to increase their knowledge of SEND law, guidance, local policy, issues and participation.

Frontline Northumberland
Frontline is a community project. It helps frontline workers and the public to quickly find details on local health and wellbeing services and to contact services through call back and referral options.

Carers Northumberland
Carers Northumberland are an independent charity that works with carers to offer a wide range of support and information, including links to other services, both statutory and voluntary. They support carers of all ages, including under 18s and our Return to Work project supports carers looking for education, employment or volunteering information and advice.